June 16, 2010

just give in to the serenity…

Filed under: About Us,For Fun — Tags: , , , — jennifer @ 1:40 pm

Sometimes the universe just forces you to slow down, whether you like it or not, and you better just deal with it. I’m having one of those weeks that just make you want to slap on a backpack, tie up your boots and head for the hills. The hubby is in L.A. wining and dining at a big gaming show, and I’m here at home running the other show.

Let’s review: So far I’ve had to fix a broken toilet (well…it’s a BandAid really, until Mark gets back), call the police to break up an impromptu drunken grad party on my lawn in the wee hours of the morning, talk a stressed-out boy down from the homework ledge, entertain visiting family, run a business, clean a house, clean up the mess from the other toilet I coincidentally broke (thank goodness for the third one or we’d be hooped). So far so good.

However, it only takes one grain of sand to bring the whole engine to a grinding halt. A virus hit and Jane has been knocked out with a bad cold! The poor kid has been lying in bed for two days, while I try to convince her to study for her last grade-five science test. Yowsa. I can feel the grey hairs sprouting all over my shrinking head!

I have had to admit defeat and climb right into bed with her. It’s like there’s a little heat generator in bed with me, so all the windows are open, and a breeze is wafting in.

So I’ve given in to the madness and the day is actually turning out to be pretty good! I finally figured out some tricky PhotoShop processes and I went to town. Although it looks simple enough (my graphic designer friends are howling with laughter), the summer entertaining collage I put together took some figuring out, and I’m patting myself on the back for turning 46 yesterday and teaching myself something new every day! Go me!

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June 6, 2010

for better or worse…

Filed under: About Us,Giveaways — Tags: , , , — jennifer @ 6:36 pm

As an online retailer, it’s really important for me to find out what my customers are thinking. It’s not like a bricks-and-mortar store, where you get immediate feedback about how you’re doing (“Oh, I just love how you wrapped that gift!” or “I want to speak to the manager!”). When I worked in a home decor store, I loved the interaction with customers, most of whom really appreciated our customer service.

An online business is very different–it’s all warehouse, boxes and packing lists! I love helping customers on the phone, but it’s not always easy to get a sense of what what they think about our customer service. That’s why I just sent out a survey to all my customers.

It was nerve-wracking deciding whether to press the “send” button, ’cause I started to get the jitters.

Devil on left shoulder: You can’t handle rejection, you wimp! Get me a brownie!

versus

Angel on right shoulder: You’re the best. You look fabulous in green. You need to know the truth: good or bad. It’ll be a hoot. Now let’s go shopping!

So if you would like to participate in the survey, I’d love to hear from you too. It’s most relevant for people who have purchased something on Nicole Jane Home, but it also covers stuff like how you heard about us. Just click on the picture and you’ll go straight to the survey.

photo by Reinier deSmit for Nicole Jane Home

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May 17, 2010

Who’s Nicole Jane?…

Filed under: About Us,Articles — Tags: , , — jennifer @ 3:38 pm

Well I’m sure she’s a lovely person, but she’s not me. She’s my company’s name. After months of writing this blog, I just realized that there isn’t any place to find out who I am or what my name is. Bad blogger! Bad blogger! Must talk to my tech team and get that sorted out.

My name is Jennifer Findlay, and I own Nicole Jane Home. My daughter’s name is Jane and we share the middle name, Nicole. I think I might have made a mistake naming the business, though, ’cause everyone–and I mean everyone–calls me Nicole. Even my girlfriends think it is riotously funny to say, “Hi Nicole…” when they call me.

Not that I mind being called Nicole, it’s just that I really think that people like to know who they’re talking to (whether it’s email, blogs, Twitter, etc.), and they want the straight goods on your name.

I’m a middle-aged decor fanatic and I started my business two years ago, because I thought Canada needed a good source online (we really didn’t have much going online at that time…we’re getting there). Little did I know that my American friends would make up 90% of my business (consider yourself wrapped in a big ‘ol Canadian bear hug).

I’m married to an arm-chair comedien, Mark, and we have two great kids–Sam & Jane. I try not to write too much stuff about the kids, ’cause they get really cheesed, and the internet is still such a wide-open arena–you get my drift.

If you asked me what a blog was eight months ago, I would have said, “…a muddy hole in a swamp?” If you asked me what Twitter was eight months ago, I would have said, “…is that the guy who always cuts me off at the cross-walk?” At least I knew what Faceboook is, but I don’t go on it much now that they got rid of Scrabulous–bastards!

If you’re sick of my rants, blame my husband…yeah, the hilarious guy! He dragged me kicking and screaming into the world of technology and made me sit in my desk chair and learn all about it. I could just kiss him for that, but I won’t ’cause I kissed him yesterday, and that’s enough for one week!

I’m having a blast getting to know the blogging and Twittering worlds out there. So far, my experience has been so positive and it just reinforces what I’ve always thought–we’re all the same out there, and we’re really interested in each other. For those of you who haven’t tried Twitter yet–do it. It’s much more instantaneous, and it’s fascinating. You can follow me on Twitter @nicolejanehome.

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January 22, 2010

Kingdom of Findlayland…

Filed under: About Us — jennifer @ 4:07 pm

Okay…you caught me! When I misspelled Finland, I was dreaming of a new land called Findlayland (my last name is Jennifer Findlay). It shall be ruled by an uber-beneficent Nicole Jane Home!

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January 17, 2010

Why Nicole Jane?

Filed under: About Us,Articles — jennifer @ 5:46 pm

I get asked this question pretty much every day–”How did you come up with the name Nicole Jane Home?” It’s quite simple. I was researching graphic designers, and a name that stood out was one with two first names. As for the names that I would use for my business? My daughter and I share the middle name, Nicole, and my daughter’s first name is Jane. Voila.

(more…)

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